Shop Policies

Orders & Shipping

Lead Time

Since all of our pieces are custom made to order, please allow approximately 4-6 weeks for delivery. If you need your order sooner, you can get in touch directly by calling 917.655.5747 or email and we would be happy to work with your needs!

Shipping

All orders are insured and shipped through UPS unless otherwise requested by a client. Shipping rates are dependent on location we’re shipping to, value of goods, and the type of shipping you’d like (Ground, Overnight, Saturday, 2nd Day, 3 Day, etc.).

*Please note that if you choose expedited delivery, the 3-4 weeks for production time is still applicable since all jewelry is handmade to order.

Sales Tax

All orders placed within the State of Massachusetts are subject to an 6.25% Sales Tax, which will appear automatically during checkout. If you’re ordering from out of state, there is no sales tax.

International Orders

While our website does not handle international orders, please email us to place your order directly.

Exchanges & Returns

All items are handmade to order, and great care is taken with each piece. If for any reason you are not satisfied, we are happy to accept exchanges for unused merchandise within 10 days of receipt for store credit only. Credit must be used within one year from the date of purchase. Shipping and sales tax charges are non-refundable.

To issue a return / exchange, please call us at 917.655.5747 or email to coordinate. Once you’ve spoken with us, you can mail your merchandise to:

Sarah Perlis Jewelry
64 Main St.
#794
South Egremont, MA 
01258

Please note: we are not responsible for return merchandise lost or damaged in transit. We strongly suggest that you insure all shipments and package the jewelry safely with proper padding to ensure safe delivery. Please also be sure to include your name and contact information in the package so that we can be in touch with you to confirm we’ve received it.

Repairs

If a piece should need any repair, please call us at 917.655.5747 or email to work out the details for getting it fixed asap! Timing and pricing vary depending on each particular case, which we’re happy to go over with you.